Nous prenons des vacances pour la période des Fêtes ! Cher(e) client(e), les livraisons de commandes web seront suspendues du 20 décembre midi au 06 janvier 2025. Nous continuons de prendre vos commandes et nous les traiterons à notre retour. Nous vous remercions de votre compréhension pendant cette période de festivités. | We're taking a holiday vacation! Dear customer, deliveries of web orders will be suspended from noon on December 20 to January 06, 2025. We will continue to take your orders and process them when we return. We thank you for your understanding during this festive period.

Frequently asked questions

You will find most of the answers to your questions in this section.

To learn more about the issue you are interested in, we invite you to click on the links provided in each of the following categories.

Products

How to use the Oyster Wedge?

How do I maintain my bread knife?

How do I maintain my wooden cutting board?

How to choose the right type of grinder?

How to adjust the grind of pepper, salt or spices with my Arbol mill?

Online ordering

Can I order an item that is no longer in stock?

How do I make my purchase online?

Can I change my order online after I have placed it?

Can I return certain products from my online order?

What should I do if my package is lost?

What should I do if my product is broken when it arrives ?

What are the delivery fees ?

What are the delivery times ?

Other

Where can I find Arbolcuisine kitchen products?

Do you do corporate gifts?

What is the lead time for a corporate gift?

What are the possibilities of Arbol items for corporate gifts?

You didn't find the answer to your question...

Contact our customer service department who will try to guide you in your questions!

For more information:

- By email at info@arbolcuisine.com

- By phone at 1-418-714-2043

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