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What should I do if I lose my package?

It is very rare, but unfortunately it can happen that a package gets lost. The delivery status of your package on our carrier's website indicates that the package has been delivered, but you have not received it...

Don't panic, we invite you to report the problem to a member of our team as soon as possible by email or phone. We will make the necessary verifications with our carrier and we will keep you informed of the situation as soon as possible.

To inform us of the situation:

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