Return and Warranty
All our products are guaranteed against manufacturing defects that could result from workshop production. However, our products are unfortunately not covered against poor maintenance and neglect!
Sometimes we make a mistake in the kitchen and unintentionally break our beautiful Arbol cutting board... Just let us know and we may be able to fix your mistake for a fee... Most of the time we are able to fix the products that were damaged, that's the magic of working with craftsmen like us!
If you have any questions about the warranty on our Arbolcuisine products, please contact our customer service department:
- By email at firstname.lastname@example.org
- By phone at 1-418-714-2043
WARRANTY ON THE SALT AND PEPPER SHAKER MECHANISM
The crushgrind mechanisms used in some of our pepper and salt mills carry a 25-year limited warranty.
The warranty covers defects due to wear and tear from normal use. Any defect due to misuse is not covered by the warranty. In this case, we will still be able to offer you repair for a fee for the replacement of the mechanism or a component of it.
The Sr-Rafz steel and titanium mechanisms used in some of our pepper mills (steel) and salt mills (titanium) are guaranteed for life.
The warranty covers wear and tear due to normal use. Any defect due to misuse is not covered by the warranty. In this case, we will still be able to offer you a repair for a fee to replace the mechanism or a component of it.
If you have a problem with your mill, please inform us by email at email@example.com with the following information:
- Description of the problem
- Photo of the product
- Photo of the problem
We will respond as soon as possible to let you know the next steps in the repair and warranty process.