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What should I do if my product is broken when it arrives?

Our team is committed to packing your packages with the utmost care, however, sometimes packages meet an unfortunate fate. If you have received a damaged package with a broken item, we invite you to contact us by email or phone.

In this case, we will need the following information to open an investigation with our carrier:

- Order number

- Tracking number

- Photo of the product and the damaged packaging

Following the investigation with the carrier and the approval of the claim, we will be able to send you a new item as soon as possible.

To inform us of the situation:

  • By email at
  • By phone at 1-418-714-2043
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